News for 'Customer Service Points'

Services sector sees sharp upturn in August

Services sector sees sharp upturn in August

Rediff.com5 Sep 2022

India's services sector activity witnessed a sharp upturn in August on the back of stronger gains in new business, ongoing improvements in demand conditions and job creation, a monthly survey said on Monday. The seasonally adjusted S&P Global India Services PMI Business Activity Index rose from July's four-month low of 55.5 to 57.2 in August, amid a quicker upturn in business activity and the sharpest rise in employment for over 14 years. For the thirteenth straight month, the services sector witnessed an expansion in output.

BEWARE Of Such Scams!

BEWARE Of Such Scams!

Rediff.com29 Jul 2024

What is digital house arrest? It is a tactic cybercriminals use to confine victims to their homes and scam them, explains Tamal Bandyopadhyay.

LIC's market share drops to 59% till September from 68.7% in a year

LIC's market share drops to 59% till September from 68.7% in a year

Rediff.com10 Oct 2023

The share of Life Insurance Corporation of India (LIC) in monthly new business premium (NBP) in the life insurance sector declined to 58.50 per cent in September 2023 from 68.25 per cent in September 2022 -- a drop of 975 basis points -- owing to shortcomings in the product and distribution side of business. However, the market share saw a marginal uptick from the 57.37 per cent recorded in August this year. According to the monthly business data released for September 2023 by the Life Insurance Council, the NBP of LIC up to September 2023 stood at Rs 92,462.62 crore as compared to about Rs 1.25 trillion in the same period a year ago.

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

Rediff.com5 Sep 2022

Tucked away at a lane in Arehalli Guddadahalli, a small village in Bengaluru Rural district is a nondescript factory of LaundryMate, one of India's first organised technology-led online laundry services firms. The company has built the country's largest laundry facility, which is spread across 53,000 square feet - the size of a football field. Inside the hangar-like building, one can hear the whooshing and humming sound of big hi-tech washing machines being operated by the newly-recruited staff of LaundryMate.

Small Town India Falls In Love With MFs

Small Town India Falls In Love With MFs

Rediff.com24 Dec 2024

More than 50 per cent of SIP accounts come from semi-urban and rural areas.

India's internet economy likely to reach $1 trillion by 2030: Experts

India's internet economy likely to reach $1 trillion by 2030: Experts

Rediff.com17 May 2024

India's internet economy is estimated to reach $1 trillion by 2030, primarily due to e-commerce, which is expected to be worth $325 billion and rank third globally, according to industry experts. Last year marked a crucial turning point for India's e-commerce sector, with notable changes in consumer trends, technology, and regulations. InGovern Research Services, a leading corporate governance advisory firm, hosted a virtual roundtable to deliberate on the notable developments in India's e-commerce sector in 2023, with a particular focus on the essential role of customer trust in fueling its ongoing expansion.

Will India's FMCG sector see consumption revival in 2025?

Will India's FMCG sector see consumption revival in 2025?

Rediff.com23 Dec 2024

The FMCG industry hopes for a revival in consumption growth in 2025 with some 'green shoots' already visible, after having a challenging year amid escalating input costs and a double-digit rise in food inflation, which ultimately slowed down the pace of the urban market growth in the second half of 2024. Soaring prices of commodities such as palm oil, coffee, cocoa and wheat forced FMCG players to go for a hike of 3 to 5 per cent or resort to shrinkflation by reducing pack sizes and grammage to retain attractive price points, fearing a volume loss.

New Interest Regime: Both Customers And Banks To Feel Pain

New Interest Regime: Both Customers And Banks To Feel Pain

Rediff.com29 Jun 2022

Shifting to floating rate deposits can work as an anaesthetic gel for some customers, points out Tamal Bandyopadhyay.

'We want to be trust marker for the fintech industry'

'We want to be trust marker for the fintech industry'

Rediff.com28 Sep 2024

'So, we would work with our members to ensure that we as an SRO create some sort of due diligence for fintechs.'

Bajaj now third most valued finance group; overtakes SBI

Bajaj now third most valued finance group; overtakes SBI

Rediff.com30 Sep 2024

India's financial sector is dominated by large government-owned and private-sector banks.

Lorries Being Gifted This Wedding Season!

Lorries Being Gifted This Wedding Season!

Rediff.com27 Nov 2024

Another trend: A preference for coloured diamonds among brides, who are pairing them with their groom's birthstone. So, along with yellow or white diamonds, they are choosing pink, green, blue sapphires, emeralds or red rubies.

Insurance: How You Can Lose Money

Insurance: How You Can Lose Money

Rediff.com22 Mar 2024

In numerous instances, family members are unaware of an insurance policy's existence, let alone its details.

Can Setty Take SBI To New Heights?

Can Setty Take SBI To New Heights?

Rediff.com4 Sep 2024

It is to be seen if SBI under Setty, who will have a three-year term, can ride the economic cycle to take SBI to new heights, navigating some of these challenges.

'AI is going to be used as a weapon by the bad guys'

'AI is going to be used as a weapon by the bad guys'

Rediff.com17 Oct 2022

'This is a race where every technology can be used by the bad guys and good guys.'

The Hotelier Who BJP Apologised To

The Hotelier Who BJP Apologised To

Rediff.com24 Sep 2024

Sree Annapoorna Sree Gowri Shankar is a familiar name across the country. With over 1,500 employees, it is renowned for its filter coffee and Keerai Vada throughout Tamil Nadu. Its operating revenues range from Rs 100 crore to Rs 500 crore.

10 Skills You Need For A Career In AI

10 Skills You Need For A Career In AI

Rediff.com1 Oct 2024

Jobs requiring AI skills carry a significant wage premium, with some roles offering up to a 25 per cent increase in wages, notes Manoj Nagpal, vice president, professional services, OpenText, an information management company.

Banks told to use innovative products to mobilise funds

Banks told to use innovative products to mobilise funds

Rediff.com8 Aug 2024

Concerned over household savings moving towards alternative investment avenues, RBI Governor Shaktikanta Das on Thursday asked banks to mobilise deposits through innovative products and services by leveraging their vast branch network. "Banks are taking greater recourse to short-term non-retail deposits and other instruments of liability to meet the incremental credit demand. "This, as I emphasised elsewhere, may potentially expose the banking system to structural liquidity issues," he said.

Gold set to extend record run; may hit Rs 90,000 in 2025

Gold set to extend record run; may hit Rs 90,000 in 2025

Rediff.com31 Dec 2024

Gold, a safe-haven bet, is likely to continue its record-smashing journey in the New Year, rising to Rs 85,000 per 10 grams and even Rs 90,000 level in domestic markets if geopolitical tensions and global economic uncertainties continue.

Telcos reiterate demands over FSC, 6 GHz spectrum

Telcos reiterate demands over FSC, 6 GHz spectrum

Rediff.com13 Jun 2024

Telecom service providers have doubled down on their demands for a proposed fair-share charge (FSC) to be levied on major over-the-top (OTT) service providers, opening up the 6 GHz spectrum band and increasing the number of testing labs for telecommunication products. Telecom industry body Cellular Operators Association of India (COAI) on Wednesday said these were the topmost demands for Prime Minister Narendra Modi-led National Democratic Alliance (NDA) government. The industry body wants this additional capital expenditure to be borne by these Large Traffic Generator (LTGs) OTTs as a proposed fair-share charge.

Adani group to press the pedal on its retail play through super app

Adani group to press the pedal on its retail play through super app

Rediff.com27 Jun 2024

With an existing consumer base of 400 million across airports, electricity and gas distribution businesses, the Adani group is revving up its retail play. It is planning to use the 2.4 billion consumer interactions a year with group companies to push various products and services. The group has already launched the 'Adani One' super app that will eventually sell products across the spectrum, top executives said.

Jio overtakes BSNL, is India's largest landline service provider

Jio overtakes BSNL, is India's largest landline service provider

Rediff.com19 Oct 2022

The development marks a watershed moment in India's telecom history since fixed-line or landline connections formed the final segment where a State-owned operator was in the top spot.

'My Manager Asked Me To Resign Without Notice'

'My Manager Asked Me To Resign Without Notice'

Rediff.com21 Aug 2024

You can ask for written communication from your HR manager seeking an explanation about your resignation. Please mark the copies to your senior authorities as well as top executives especially if you feel you are being harassed, suggests rediffGURU Pradeep Pramanik.

Will the new RBI governor look at customer issues?

Will the new RBI governor look at customer issues?

Rediff.com29 Aug 2016

The average bank customer does not know about the Customer Charter because it was designed - under Mr Rajan's regime - to be a lame duck initiative from the start: violating the charter has no consequences, points out, Debashis Basu.

Union Budget 2024 remains largely neutral for stock markets in India

Union Budget 2024 remains largely neutral for stock markets in India

Rediff.com25 Jul 2024

Overall market reaction to the Budget was neutral. Investors absorbed the changes to the tax rates (positive for salaried class) and capital gains taxes (CGTs, negative due to the removal of indexation and increases. Other proposals largely pertain to supporting rural development, buybacks taxed as dividends, Custom duty changes that impact multiple sectors, higher outlays for clean energy, etc. There's some moderation in the growth of capex outlay across defence, fer

Business growth remains robust for Bajaj Finance, M&M Financial Services

Business growth remains robust for Bajaj Finance, M&M Financial Services

Rediff.com12 Oct 2023

MMFS is looking at a compounded annual growth rate (CAGR) of 18 per cent in assets under management (AUM) during FY23 to FY26 on the back of the strong recovery. The company has initiated risk-mitigating initiatives, including diversification into non-vehicle loans, building digital capacity and re-classification of customer profiles into affluent and mass-affluent in semi-urban segments to better target marketing.

Investors' wealth up by Rs 11 lk cr in 5 days

Investors' wealth up by Rs 11 lk cr in 5 days

Rediff.com25 Apr 2024

The market capitalisation of BSE-listed companies jumped to a lifetime peak of Rs 404.18 lakh crore on Thursday helped by a five-day rally in benchmark indices, making investors richer by Rs 11.29 lakh crore. Recovering after a sell-off in early trade, the 30-share BSE Sensex climbed 486.50 points or 0.66 per cent to settle at 74,339.44 on Thursday. During the day, it surged 718.31 points or 0.97 per cent to 74,571.25.

Gains in tech firm ABB India may sustain on strong margin outlook

Gains in tech firm ABB India may sustain on strong margin outlook

Rediff.com21 May 2024

ABB India's March quarter results (Q1CY24) were led by strong margin performance. Revenue was, however, largely in line with estimates at Rs 3,080 crore (up 28 per cent Y-o-Y and up 12 per cent Q-o-Q). The growth was across electrification (30 per cent Y-o-Y), process automation (73 per cent Y-o-Y) and robotics & motion (8 per cent Y-o-Y).

The Woman Who Lost Everything

The Woman Who Lost Everything

Rediff.com13 Nov 2024

When the landslide hit, Sruthi's house was washed away, along with its inhabitants. She lost her entire family and some relatives. All she had left for a close confidante was her fiance Jenson. Days after the landslide and the loss of her family, Jenson died in a road accident that also left Sruthi with serious injuries. News of the accident and Sruthi's backdrop as the lone surviving member of a family wiped out in the July landslide, was picked up by the media, and people rushed to help.

Why KYC Is Important

Why KYC Is Important

Rediff.com5 Mar 2024

'Clients deemed higher-risk are required to update their KYC more frequently.'

Apollo Hospitals to ride on healthy growth outlook

Apollo Hospitals to ride on healthy growth outlook

Rediff.com24 Aug 2024

Apollo Hospitals Enterprise (APH) delivered an in-line performance for the April-June quarter of the financial year 2024-2025 (Q1FY25)with growth in the number of patients. AHLL (Apollo Health & Lifestyle), a subsidiary, posted sales growth and profitability. APH also reduced operational costs at Healthco.

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

5 Mistakes First-Time Entrepreneurs Must Avoid

5 Mistakes First-Time Entrepreneurs Must Avoid

Rediff.com12 Mar 2024

To take the 'Idea to Enterprise' journey, you need to be open about your idea and articulate it to potential customers, existing entrepreneurs, experts in your industry and well-wishers.

How Amazon Works With Indian Railways

How Amazon Works With Indian Railways

Rediff.com13 Oct 2023

'Building a whole product with the railways was challenging; we had to figure out how to load and unload a train when it stops for only about five minutes at a station.' 'We also helped them understand the revenues this would generate for them.'

Analysts divided, but Delhivery's stock underperformance may reverse

Analysts divided, but Delhivery's stock underperformance may reverse

Rediff.com2 Jan 2024

There are conflicting views on Delhivery. The logistics player's results for the July-September quarter (Q2FY24) are being interpreted as good by some analysts and disappointing by others. As India's largest listed logistics player, the company stands to benefit from the formalisation across the mostly unorganised logistics space. Delhivery provides solutions to 23,113 customers, including e-commerce marketplaces, direct-to-consumer e-tailers, and enterprises across verticals.

Next-gen techs, services to lead IT sector growth: Wipro

Next-gen techs, services to lead IT sector growth: Wipro

Rediff.com21 Jun 2021

IT industry's growth will largely be led by next-generation technologies and services with areas like data, cloud and cybersecurity expected to see huge incremental growth, Wipro CEO Theirry Delaporte said. Wipro has also closed several acquisitions in the second half of FY21 across key markets like the US and Europe, which has helped the Bengaluru-based company strengthen its local presence and service offerings, he said in his note in the company's FY2020-21 annual report. "We know that industry growth will largely be led by next-generation technologies and services. "We can therefore expect to see huge incremental growth in areas such as digital, cloud, data, engineering, cybersecurity.

Sensex ends 454 pts up on buying in IT stocks

Sensex ends 454 pts up on buying in IT stocks

Rediff.com6 Feb 2024

Among the Sensex firms, HCL Technologies, Tata Consultancy Services, Maruti, Wipro, Larsen & Toubro, Infosys, Tata Steel, Bharti Airtel, State Bank of India, Tech Mahindra, UltraTech Cement and Mahindra & Mahindra were the major gainers.

SBI to reward customers for repaying loan on time

SBI to reward customers for repaying loan on time

Rediff.com2 Jul 2015

SBI offers reward points for various types of banking transactions.

Hindujas' RCap purchase hangs fire as deadline looms with payment on hold

Hindujas' RCap purchase hangs fire as deadline looms with payment on hold

Rediff.com1 Aug 2024

Mauritius-based Hinduja group firm IndusInd International Holdings (IIHL) has informed the administrator of Reliance Capital that it is ready with its equity contribution of Rs 2,750 crore in cash to acquire the bankrupt firm, but it wants certain conditions to be met in accordance with the resolution plan before transferring the amount. IIHL has also filed an application with the Mumbai Bench of the National Company Law Tribunal (NCLT), seeking directions for the administrator and the committee of creditors (CoC) to complete all pending activities to close the transaction and not let the lenders invoke the bank guarantees provided by the firm earlier.

WazirX Seeks FBI Help To Recover $230M

WazirX Seeks FBI Help To Recover $230M

Rediff.com31 Jul 2024

WazirX lost about 45 per cent of its crypto assets to the security breach. People privy to the discussions say North Korea has been mentioned.

Recent tariff plan is not a new service: Voda Idea

Recent tariff plan is not a new service: Voda Idea

Rediff.com12 Aug 2020

VIL has countered Trai's contention that the RedX plan, which commits higher speeds, should have been informed separately so different aspects could have been examined before such service was launched.